Learn Service Now at Future Proof Trainings

ServiceNow course topics covered in training: 

1. Introduction to ServiceNow:

- ServiceNow Platform Overview: An introduction to the ServiceNow platform, its history, and its role in modern enterprise IT. 

- IT Service Management (ITSM): Understanding the fundamentals of ITSM, its processes, and how ServiceNow supports these processes. 

- ServiceNow Modules: An overview of the various modules within ServiceNow, including IT Operations Management (ITOM), Security Operations, Customer Service Management (CSM), and more. 

- Use Cases and Real-World Applications: Exploring how ServiceNow is used in different industries and for various use cases, such as incident management, problem management, change management, and service catalog implementation. 

2. Navigating the ServiceNow Interface:

- Interface Components: A deep dive into the ServiceNow interface, including navigation, menus, homepages, and system properties. 

- Personalizing the Dashboard: Customizing the ServiceNow dashboard to suit individual user needs, including adding widgets, changing layouts, and setting up personal preferences. 

- User Roles and Permissions: Understanding user roles, their permissions, and how to manage access control within ServiceNow. 

3. Developer Setup:

- Creating a Developer Account: Step-by-step guide on creating a developer account on ServiceNow, including registration, verification, and setting up two-factor authentication. 

- Setting up a Personal Developer Instance: Instructions on how to set up a personal developer instance, including choosing a development environment, installing necessary tools, and configuring the instance. 

- ServiceNow Developer Portal: An introduction to the ServiceNow Developer Portal, its features, and how to navigate and utilize its resources effectively. 

4. Application Development Basics:

- Application Development Lifecycle: An overview of the application development process within ServiceNow, including planning, design, development, testing, and deployment. 

- Creating Custom Applications: Step-by-step guide on creating new applications, defining their scope, and setting up the necessary infrastructure. 

- Application Properties: Understanding and defining application properties, such as name, description, version, and owner. 

5. Data Modeling:

- Tables, Records, and Fields: Introduction to the concept of tables, records, and fields within ServiceNow, and how they are used to store and manage data. 

- Custom Tables: Creating and managing custom tables to extend the functionality of ServiceNow, including defining fields, relationships, and table properties. 

- Table Relationships: Understanding and defining relationships between tables, such as one-to-one, one-to-many, and many-to-many relationships. 

6. Form Design & List Layout:

- Customizing Forms and Fields: Designing and customizing forms to collect and display data, including adding, editing, and deleting fields, and setting up form layouts. 

- Form Layouts and Views: Creating and managing different form layouts and views to suit different user needs and use cases. 

- List Layouts and Controls: Configuring list layouts to display data in tables, and setting up list controls to filter, sort, and manage data efficiently. 

7. Scripting Basics:

- Client Scripts: Introduction to client scripts, their purpose, and how to write and execute them within ServiceNow. 

- GlideForm and GlideUser API: Exploring the GlideForm and GlideUser APIs, which provide access to form and user data, respectively, and how to use them in scripting. 

- Script Types: An overview of different script types within ServiceNow, such as client scripts, server scripts, UI policies, and business rules, and their use cases. 

8. Advanced Application Development:

- Business Rules: Understanding business rules, when to use them, and how to create and configure them to automate processes and enforce business logic. 

- Script Includes: Introduction to script includes, which allow for code reuse and modularization, and how to create and use them effectively. 

- Workflows and Flow Designer: An introduction to workflows, their purpose, and how to create and manage them using the Flow Designer. 

9. User Interface (UI) Actions & Policies:

- UI Actions: Understanding UI actions, such as buttons, links, and context menu items, and how to create and configure them. 

- UI Policies: Exploring UI policies, which control the visibility and behavior of UI elements based on certain conditions, and how to create and manage them. 

- Data Policies: An introduction to data policies, which enforce data integrity and consistency, and how to implement them. 

10. Notifications & ServiceNow Email:

- Email Notifications: Configuring email notifications within ServiceNow, including setting up email templates, triggers, and notification preferences. 

- Inbound and Outbound Email: Understanding how to configure ServiceNow to send and receive emails, including setting up email gateways and managing email queues. 

11. Service Catalog & Automation:

- Service Catalog Overview: An introduction to the Service Catalog, its purpose, and how it is used to deliver services to end-users. 

- Catalog Item Management: Creating, managing, and designing catalog items, including setting up variables, forms, and approval processes. 

- Catalog Workflows: Defining workflows for catalog items, including task creation, approvals, and managing the request lifecycle. 

12. REST & SOAP APIs:

- ServiceNow APIs: An overview of the ServiceNow APIs, including REST and SOAP, and how to consume them to integrate with external systems. 

- Third-Party APIs: Exploring how to integrate ServiceNow with third-party APIs, such as those from Salesforce, Microsoft, or Google. 

- Building Custom APIs: Guide on how to build custom APIs within ServiceNow to extend its functionality and integrate with other systems. 

13. Automating Processes:

- Schedules and Events: Understanding how to use schedules and events to automate processes within ServiceNow. 

- Scheduled Jobs: An introduction to scheduled jobs, their purpose, and how to create and manage them. 

- Scripting and Automation: Strategies for using scripting to automate processes, including best practices and common use cases. 

14. Security, Deployment & Best Practices:

- Security Architecture: An overview of the security architecture within ServiceNow, including authentication, authorization, and encryption. 

- Access Control Rules (ACLs): Creating and managing ACLs to control access to data and functionality within ServiceNow. 

- User Roles and Groups: Managing user roles and groups, including assigning permissions and defining access control policies. 

15. Application Deployment:

- Moving Applications: Strategies for moving applications between instances, including best practices and potential challenges. 

- Update Sets: Understanding update sets, their purpose, and how to use them to deploy application changes. 

- Application Repository: An introduction to the ServiceNow Application Repository, its features, and how to use it to manage and deploy applications. 

16. Performance Optimization & Best Practices:

- Debugging and Troubleshooting: Techniques for debugging and troubleshooting scripts and applications within ServiceNow. 

- Performance Optimization: Strategies for optimizing the performance of ServiceNow applications, including code optimization, database tuning, and resource management. 

- Best Practices: A collection of best practices for application development within ServiceNow, including design patterns, coding standards, and testing strategies. 

17. Final Project & Wrap-Up:

- Capstone Project: A comprehensive project to apply the skills and knowledge gained throughout the course, with a focus on real-world application development. 

- Q&A and Review: A session for students to ask questions, review key concepts, and reflect on their learning journey. 

- Further Learning and Certification: Guidance on further learning opportunities, including advanced courses, certifications, and community resources. 

This detailed course content provides a comprehensive and structured approach to learning ServiceNow, covering a wide range of topics from basic platform navigation to advanced application development and automation. It is designed to equip students with the skills and knowledge to become proficient ServiceNow developers and administrators.